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FAQs

Where are the theatres located?

Lansburgh Theatre
450 7th Street NW, Washington, DC 20004
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Sidney Harman Hall
610 F Street NW, Washington, DC 20004
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Where do I park?

You can find parking information for our theatres here.

Where is the closest Metro stop? Any problems, delays, or closings on the Metro?

Click here for Metro information pertaining to the theatres. For more information, visit the visit the Metro website.

What time does the show begin and end?

In general, Shakespeare Theatre Company performance times are as follows: Sunday, Tuesday and Wednesday evening performances begin at 7:30 p.m. Thursday, Friday and Saturday evening performances begin at 8 p.m. Matinees on Saturday and Sunday begin at 2 p.m. Weekday matinees begin at 12 noon.

Please note that non-Shakespeare Theatre Company produced events may have different start times.

End times vary by performance. Run times can be found on individual show pages.

What time should I arrive at the theatre? What if I'm late?

We recommend patrons arrive at least 30 minutes before the show to avoid last minute lines at the Box Office. Large groups should allow more time before the show to distribute tickets. If you are running late, keep in mind that the Box Office windows close 15 minutes after the performance starts. If you arrive after the Box Office closes, see the house manager in the lobby for your tickets. The ushers will take you into back of the house and stay with you until the next designated seating break. Check the performance calendar.

Are there any street closings or traffic problems around the theatres?

See D.C. street closings and traffic issues.

When there is an event at the Verizon Center (at 7th and G Streets NW), traffic is heavier and parking is harder to find. See what's going on at the Verizon Center.

Everyone is encouraged to use Metro and other forms of public transportation. Riding Metro is the best option for hassle-free transport.

What do I do if I can't find my ticket?

Just come to the Box Office, give us your name and let us know you lost your ticket. We can issue you a location pass for your seat(s). We may ask to see an ID.

Where do I pick up my tickets? Do I need to show an ID or credit card?

Pick up tickets at a Box Office window. Please note: For performances at the Lansburgh Theatre, you will pick your tickets up at the Lansburgh Theatre Box Office. For performances at Sidney Harman Hall, you will pick your tickets up at the Sidney Harman Hall Box Office.  Please double-check the location of your performance. An hour before the show, certain windows are designated “Will Call.”  We don't usually require an ID. Normally all you will need is the first and last name that the tickets are held under. However, it's also helpful to have the ticket order number and/or credit card number associated with your order. Virtual Exchange subscribers can present their pink Virtual Exchange card, but it is not necessary.

Where can I eat something before the show?

If you're looking for dinner, there are several excellent restaurants just a block or two from the theatre. See a list of recommended nearby restaurants. The STC concessions stand opens in the lobby about an hour before curtain to provide light fare and a variety of drinks.

What number should I give the babysitter?

You can give house management's number to your sitter. If you are attending a performance in Sidney Harman Hall, the number is 202.547.3230 ext. 4133. If you are attending a performance in the Lansburgh Theatre, the number is 202.547.3230 ext. 4112. Remember to leave your seat locations with your sitter so we can easily locate you in the theatre if needed.

Is the show canceled because of inclement weather?

In the unlikely event of a show cancellation, a cancellation notice will be posted on the main page of our website and we will attempt to contact ticket holders for that performance by phone and email to notify them of the cancellation. Patrons can also find out if a performance has been canceled by calling the Box Office at 202.547.1122. We will also list the cancellation on the Box Office phone message.

Performance cancellations are rare and are usually decided late in the afternoon for an evening performance. STC does not offer refunds when a performance has taken place. When a performance is canceled due to inclement weather or other reasons, alternatives will be assessed at that time regarding possible exchanges or refunds.

If the performance is not canceled, we encourage patrons to use Metro instead of driving.

What should I wear to the theatre?

We have no official "dress code" for attending plays at the Shakespeare Theatre Company. Our patrons usually dress in business casual attire for non-Opening Night Performances and in formal business attire for Opening Nights. However, we'd rather have a patron come in jeans and a sweatshirt than not come at all out of concern for how they are dressed.

On occasion the theatres can be slightly chilly due to a particular set design's impact on the air flow. Lap blankets may be available at the coat check if you get chilly.

Is this show appropriate for younger people?

Guidelines for age-appropriateness are included on each show page. If you have additional questions, please call the Box Office at 202.547.1122.