Health and Safety – Updated November 23, 2020

Everyone’s health and safety is our top priority at STC. We have developed policies and procedures to best serve everyone entering our theatre. Our plans may continue to evolve as we learn more.

Explore the revised 2020/21 Season

Guidelines

  • All staff, volunteers, and visitors will wear face masks in our buildings.
  • We request that any patron who is feeling ill to please stay home. Our staff and volunteers will do the same.
  • Before your performance, we will email an STC Virtual Valet message which will include all of our safety guidelines plus any updates from the ReOpen DC campaign led by the Mayor’s office.
  • A trained Safety Compliance Officer will be on site at every performance to ensure all rules are followed and to address any questions or concerns you may have.

Enhanced Cleaning Procedures

  • In addition to our normal cleaning process, we will increase the cleaning of all public spaces, including the theatres, lobbies, and restrooms.
  • We are thoroughly disinfecting door handles, counters, and all shared surfaces prior to and after every performance.
  • Hand sanitizer stations will be available throughout the building.

Air Flow

  • Our theatre’s HVAC system meets the current recommended air-flow guidelines with MERV-13 air filters, and all air filters were replaced in November 2020.
  • The HVAC system will use fresh air only (not recycled), before and during all performances

Tickets & Seating

  • A fully digital ticketing system allows contactless ticket scanning.
  • Entrances and exits will be clearly marked for single flow of patrons. Elevator rides will be limited to individual parties.
  • For Blindness:
    • Please note: Blindness has been postponed as of November 23 due to adjustments to Phase Two of the ReOpen DC plan. We will continue to work with the Mayor’s office and the D.C. Government’s Homeland Security and Emergency Management Agency to reschedule.
    • Seating is limited to 40 people, sitting in pairs on the stage, socially distanced from each other. Patrons will only sit directly next to someone in their own party.
    • Headsets, seats, and flashlights will be disinfected before every performance, and all bathrooms and lobby spaces will be cleaned prior to the next seating group enters the building.
    • Curtain times are generously spaced to allow for proper cleaning between seatings.
    • Our concessions bar is closed and food and drink are not allowed in the theatre or lobby.
  • In accordance with our city government’s ReOpen DC plan, our theatre’s seating has been reduced for proper social distancing. In Sidney Harman Hall our maximum seating capacity for performances will be 196 (normal capacity 761) and no mainstage shows will be at the Michael R. Klein Theatre at the Lansburgh.
  • Alternate rows will be left empty to allow at least six feet of distance between audience members. In almost all instances patrons will be able to sit with all members of their own party.

Programs

  • Our programs will be digital. In addition to information about the production, programs will offer enhanced content including videos and up-to-date extras. Programs will be accessible through our website and sent in a Virtual Valet email prior to each performance.

Our Guarantee

  • We recognize these are uncertain times. If for any reason we must cancel a performance we will honor our audience’s commitment to STC by offering a full array of ticket exchange and refund options.

Audience Feedback

  • We’re not done. These plans and procedures are the first steps to safeguarding STC patrons. We welcome all feedback and recommendations for improvements. Please email STCBox@ShakespeareTheatre.org to let our Safety Committee know your ideas and concerns.