Ticket Policies
Refunds, Cancellations, and Exchanges
All sales are final. There are no cancellations or refunds. Patrons may exchange their tickets during business hours up to 24 hours before their scheduled performance. There is a $5 per exchanged ticket fee for all except subscribers. Subscriber exchanges are free. The ticket exchange policy is detailed in the subscriber handbook. Tickets are paid in full at the time of purchase. No unpaid seats are held. The Company reserves the right to not sell tickets to any individual and/or group or to limit the number of tickets that can be purchased. The Company reserves the right to deny, cancel and/or refund tickets or paid/non-paid standing room for any reason.
Mailing Tickets
The Theatre does not mail single ticket purchases. All single ticket purchases
are held at the box office and can be picked up at will call one hour prior
to the performance. If you wish your tickets mailed, please send a self-addressed
stamped envelope to: Shakespeare Theatre Company Box Office, Sidney Harman
Hall, 610 F Street, NW Washington, DC 20004-2207
Inclement Weather and Canceled Performances
The Theatre does not offer refunds when a performance has taken place. When a performance is canceled due to inclement weather or other reasons, alternatives will be assessed at that time regarding possible exchanges or refunds.
Latecomers
Latecomers are seated at the discretion of house management at the first appropriate seating break that allows for the least disruption of the performance for the actors and the seated audience.
Children
Children five years of age or younger are not permitted in the theatre.
Photography
Federal copyright laws prohibit the use of cameras or any other recording devices in the theatre.
Lost or Stolen Tickets
If tickets are lost or stolen the box office gives the patron his or her performance dates and issues location passes with the specific seats. Location passes are picked up at will-call prior to curtain. They are never mailed. Lost or stolen tickets are not reprinted. When a patron presents a ticket for a seat that another patron holds a location pass for, the location pass holder gets the seat.
Donating Tickets
If a patron cannot attend a performance, the tickets may be donated back to
the Theatre for tax credit purposes. Tickets must be received in the box office
prior to the scheduled curtain time. If a patron's companion fails to show
up for a performance, the patron may donate it back to the Theatre prior to
curtain for a tax credit. They can also give the ticket away or, if they are
a subscriber, hold on to the ticket for future Subscriber Standby admission
to the same play. In this last case, the patron should give the house manager
or other staff person the seat location, so we can seat a standby person who
is present at that performance.
Reselling Tickets ("Scalping")
We do not permit reselling of tickets in or on Theatre property (including
in front of the Theatre) as reselling of tickets is illegal in the District
of Columbia. The Theatre does not guarantee admittance to anyone who presents
tickets not purchased from the Shakespeare Theatre Company or an authorized
agent of the Shakespeare Theatre Company.
Subscriptions
A subscription consists of an equal number of tickets for each of the plays in the season purchased and paid for in advance. Subscriptions provide the same seats in a series consisting of the same day and time of week created by the theatre for all plays. The Theatre does not offer subscriptions by specific dates until late Summer or early Fall.
Renewing subscribers have a preset deadline to renew their seats, after which the seats are released. Renewing subscribers are seated before new subscribers, groups and general sales.
Group Sales
Discounted group tickets prices are available for groups of ten or more for all performances except opening nights and Friday and Saturday evenings. For more information on group tickets, call our box office at 202.547.1122 or visit
the Group Tickets section of this website.
Access
- The Shakespeare Theatre is committed to providing full access for people with disabilities.
- For patrons with physical disabilities or mobility impairments, a limited number of accessible seats are available. Please request special seating at time of ticket purchase.
- An infrared audio enhancement system is available for all performances. Both headset receivers and neck loops (to use with hearing aids outfitted with a "T" switch) are available at the coat check on a first-come basis.
- Two sign-interpreted performances are held for each production. See
calendar.
- Two audio-described performances are held for each production. See
calendar.
- Program notes in large print and Braille are available at the coat check.
- TTY 202.638.3863
Theatre Etiquette
Please silence cellular phones, watch alarms, beepers and pagers before entering the theatre or leave them with house management.
What to Wear to the Theatre
We have no official "dress code" for attending plays at The Shakespeare Theatre. Our patrons usually dress in business casual attire for non-Opening Night Performances and in formal business attire for Opening Nights. However, we'd rather have a patron come in jeans and sweatshirt than not come at all out of concern for how they are dressed.
On occasion the theatre can be slightly chilly due to a particular set design's impact on the air flow. Lap blankets are available at the coat check if you get chilly.
Golden Rules of Theatre Etiquette
(This article originally appeared in Stagebill. Reprinted with permission.)
- Go easy with the atomizer: many people are highly allergic to perfume and cologne.
- If you bring a child, make sure etiquette is part of the experience. Children love learning new things.
- Unwrap all candies and cough drops before the curtain goes up or the concert begins.
- Make sure cell phones, beepers and watch alarms are OFF. And don't jangle the bangles.
- The overture is part of the performance. Please cease talking at this point.
- Note to love birds: When you lean your heads together, you block the view of the person behind you. Leaning forward also blocks the view.
- THOU SHALT NOT TALK, or hum, or sing along or beat time with a body part.
- Force yourself to wait for a pause or intermission before rifling through a purse, backpack or shopping bag.
- Yes, the parking lot gets busy and public transportation is tricky, but leaving while the show is in progress is discourteous.
- The old standby: Do unto others as you would have them do unto you.
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