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Ushering Positions

Usher Position Descriptions

Ushers must arrive 1½ hours prior to curtain

For All Ushers:
First usher to arrive greets and admits fellow ushers at lobby entrance
You may be asked to do one or more of the following:

Stuffing/unstuffing programs
Resetting coatroom
Turning in lost and found items to House Management
All Volunteers should be familiar with locations of restrooms, water fountains, etc.

The lobby opens to the public 1 hour before curtain. The house opens a half-hour prior to curtain.

All ushers go into the theatre before the show begins.

Coatroom Duties

Generally 2 volunteers are scheduled here.

Coatcheck volunteers should be in place, oriented and ready to go when the lobby opens (1 hour before curtain).

Greeting patrons and taking coats/hats/umbrellas/briefcases for storage during the performance
Returning above items at the end of the show
Keeping the coatroom organized, with sufficient hangers tagged in sequential order
Being familiar with the operation of/advising on the use of and handing out/receiving returned assistive listening devices
Handing out large print and Braille programs
Handing out and receiving returned lap blankets
Helping patrons with taxis
During intermission direct patrons with comments/complaints to House Manager

Merchandise Sales Duties

Generally 2 volunteers are scheduled here.

Merchandise Sales volunteers should be in place, oriented and ready to go when the lobby opens (1 hour before curtain).

Being familiar with the merchandise products available for sale
Being familiar with the sales procedures and forms, and the credit card sales equipment
Having a sales personality as well as facility and comfort with figures and handling money
One of the volunteers stationed here moves to help with ticket tearing about 7 minutes before curtain
Being in place and ready to go during intermission and at the conclusion of the show.

Concessions Sales Duties

Generally 3 volunteers are scheduled here, one at the main bar, and 2 at the satellite bar (Concessions Manager works the main bar also).

Concessions Sales volunteers should be in place, oriented and ready to go when the lobby opens (1 hour before curtain).

Being familiar with concessions items, prices and sales procedures
Having a sales personality as well as facility and comfort with figures and handling money
Being aware of ABC regulations and procedures in sales of alcoholic beverages (i.e. willingness to ask to see ID if necessary)
Being in place and ready to go during intermission

Ticket Tearing Duties

Generally 2 volunteers are scheduled here, near the entrance to the theatre.

Ticket Taking volunteers should be in place, oriented and ready to go when the lobby opens (1 hour before curtain).

Welcoming patrons
Being familiar with the tickets and seating layout
Tearing each patron's ticket, noting the correct date and ticket type (i.e. regular, standing room, booth, ticketplace, etc.)
Being familiar with emergency evacuation procedures and exits
During performance, being aware of incidents, flash photography, etc. and advising House Management of same if required.
During intermission, being in place at entrance to the theatre, directing patrons with comments/complaints to the House Manager and ensuring that no patrons enter that house with food and beverage

Generally 6-8 volunteers are scheduled here, split evenly between each side of the house, any uneven number being a floater. Two ushers will be stationed at the top of the house and the 3rd and 4th near the lower steps on each side.

Seating volunteers should be in place, oriented and ready to go when the house opens for seating (½ hour prior to curtain).